Fragmented communication
Requests arrive by phone, email, Facebook and the front counter, with no single way to capture, track and resolve them.
Now enrolling 90-day pilots for Mississippi cities & towns
Your City Hall.
Your City Hall.
Now powered by AI.
Give your city a 24/7 AI City Clerk that answers questions, manages service requests, and helps your staff get more done — without replacing the systems you already use.
- Built for towns of 2,000–25,000
- Answers cite your own ordinances
- Humans approve what matters
Every way residents reach City Hall — finally in one place.
Phone calls
Email
Website
Social media
Walk-ins
Sticky notes
City Hall OS
The problem
Small towns do big-city work with a fraction of the staff.
One city clerk might answer the phone, process paperwork, manage licenses, prep council meetings and keep the records — all before lunch. The work isn't the problem. The way it reaches City Hall is.
The same questions, every day
Staff repeat office hours, trash days and permit rules, chase missing documents, and re-type information into other systems.
Limited staff capacity
Smaller cities can't justify a specialist for every function, so a few people carry the full administrative load.
Knowledge scattered everywhere
Answers live in ordinances, PDFs, meeting minutes, old websites — and in the heads of long-time employees.
Residents left wondering
Once a request is made, residents rarely know whether it was received, assigned or fixed — so they call again.
Software that's hard to adopt
Traditional government software means long configurations, painful migrations and training nobody has time for.
The resident explains the problem.
City Hall OS figures out the process.
Residents describe what they need in plain language. They never have to know which department, form or ordinance applies. That's our job.
The platform
Not a chatbot. An operating system for City Hall.
City Hall OS connects resident conversations to real work: requests, assignments, approvals and follow-up — with your staff in control at every step.
An AI administrative team
Specialized AI agents handle the repetitive work — answering, collecting, drafting and routing — so employees can focus on the work only people can do.
- Answers grounded in your documents
- Completes routine workflows end to end
- Escalates to a person when unsure
One place for all the work
Every request, task, document and approval becomes a structured record your team can assign, track and close — with a full history.
- Shared request inbox for every department
- Rules-based routing and priorities
- Dashboards built around action, not vanity
City Hall that's always open
Residents ask questions, report issues, upload photos and check the status of their requests any time, from any device.
- Plain-language conversations
- Instant confirmations and tracking IDs
- Automatic status updates
Live demo
Be the resident. Then be the clerk.
Talk to the AI City Clerk for Cedar Bend on the left, then watch your request land in the staff console on the right. Assign it, work it, resolve it — and see the resident get updated.
Cedar Bend is a fictional town. Demo data only.Ask City Hall · Town of Cedar Bend
AI City Clerk · answers from official town sources
Requests
DRDana Reyes, City Clerk
Open requests3
Needs a human1
Questions answered by AI0
Resolved today0
Inbox3 open
Select a request to see the AI summary, details and activity timeline.
Answers cite town sources
Requests auto-routed by rules
Try asking something it can't answer
How it works
From “there’s a pothole” to “it’s fixed.”
Every resident interaction becomes a structured, trackable request — routed by your rules, handled by your people, and closed with a notification.
01
Resident asks
On your website, in plain language — any hour of the day.
02
AI understands
Identifies the intent: a question, a service request or a permit.
03
Collects details
Location, description, photos and contact info — nothing missing.
04
Routes the work
Creates a request and places it in the right department's queue.
05
Staff take action
Review the AI summary, assign, update and resolve.
06
Resident updated
Automatic status updates, from received to resolved.
Not sure? It asks a human.
When the right department or jurisdiction isn't clear, the request goes to a human triage queue instead of guessing.
Emergencies skip the line.
Safety-critical messages immediately direct residents to 911 and emergency services — never ordinary automation.
AI agents
A specialist for every desk at City Hall.
Each agent shares your city's knowledge base and workflow engine. Start with the AI City Clerk, then add specialists as you grow.
Available now
AI City Clerk
Your front desk that never closes. It doesn't just answer — it completes routine work from start to finish.
- Answers common questions with cited sources
- Handles website chats and assists with calls
- Finds the right forms and documents
- Collects information and creates service requests
- Routes inquiries to the right department
- Drafts correspondence for staff to send
- Escalates complex matters to employees
Says “I don't know” instead of inventing policy.
Coming in Phase 3
Permitting Coordinator
Explains requirements, checks applications for completeness, pulls zoning rules and requests missing documents.
Never approves or denies permits. Officials decide.
Coming in Phase 3
Public Works Dispatcher
Takes reports of potholes, leaks, downed trees and broken signs, then creates and tracks work orders.
Recommends assignments; supervisors confirm.
Coming in Phase 3
Records Assistant
Takes public records requests, finds responsive documents, drafts responses and flags possible exemptions.
Every disclosure goes through human review.
Coming in Phase 3
Meeting Secretary
Drafts agendas, organizes packets, summarizes recordings, drafts minutes and assigns follow-up items.
Official minutes follow your approval process.
Coming in Phase 3
Business Licensing Assistant
Guides local businesses through licensing, flags missing documents, tracks renewals and drafts reminders.
Applications are routed to staff for review.
Built for everyone at City Hall
Simple for residents. Powerful for staff.
Trust & security
AI that knows its limits.
Government runs on trust. City Hall OS is designed so AI does the busywork and people make the decisions — with every action on the record.
Every answer has a source
Policy and ordinance answers reference the document they came from — and clearly flag anything uncertain or missing.
Humans approve what matters
Consequential decisions are always routed to authorized officials for review and sign-off.
Your city's data stays yours
Each municipality is fully isolated, with encryption in transit and at rest and role-based access control.
A complete audit trail
Every AI action, status change and staff edit is logged, with retention controls and public-records export.
Guarded AI permissions
You decide what each agent can do. Protections against prompt injection and unauthorized tool use are built in.
Accessible to every resident
Designed to WCAG 2.2 AA standards and responsive on desktop, tablet and mobile.
Tenant data isolation
Encryption in transit & at rest
Role-based access
Audit logs
Retention controls
WCAG 2.2 AA target
No rip-and-replace
Works on top of what you already have.
City Hall OS is an intelligent layer above your existing systems — not another migration. Keep your billing, accounting and records software, and we'll connect to it. When you're ready, the City Hall OS ERP can bring finance onto the same platform.
- Go live without migrating your data
- Upload your ordinances, forms and FAQs — we organize them
- Built for nontechnical teams: no IT department required
Residents & businessesChannels
Web chat
Email
Voice · soon
SMS · soon
City Hall OSYour city's private workspace
AI agents
Knowledge base
Workflow & routing
Requests
Audit log
Your existing systemsIntegrations
Email platform
Document storage
Permit software
GIS
Utility & finance
Roadmap
Starts as a City Clerk. Grows into the OS for local government.
From the front desk to the general ledger: every phase adds to one platform, ending with a complete municipal ERP.
Phase 1NOW
AI City Clerk
Answer approved questions reliably and turn conversations into actionable requests.
- Municipal knowledge base
- Resident AI assistant
- Request management & routing
- Staff dashboard & audit log
Phase 2
Omnichannel City Hall
Every channel flows into the same system.
- AI voice receptionist
- Call summaries
- Email intake & SMS updates
- Staff productivity reporting
Phase 3
Specialized agents
From communication into departmental workflows.
- Permitting coordinator
- Business licensing
- Public records
- Public works & meetings
Phase 4
Municipal operating platform
A full-fledged municipal ERP for finance and accounting, built into the platform small cities run on.
- Fund accounting & general ledger
- Budgeting & financial reporting
- AP, AR & purchasing
- Payroll & utility billing
- Workflow builder & integrations
- Cross-department reporting
Pricing
Big-city capabilities. Small-town budget.
Simple monthly subscriptions. No new hires, no massive implementation project.
Starter
Get residents answers around the clock.
$499/ month
- AI website assistant
- Municipal knowledge base
- Source-cited answers
- Basic administration
Operations
Turn conversations into completed work.
$999/ month
- Everything in Starter
- Unified request management
- Department routing rules
- Staff dashboard
- Resident status tracking
- Expanded usage & integrations
City Hall OS Pro
A full AI administrative team.
$1,999+ / month
- Everything in Operations
- Multiple specialized AI agents
- Advanced automation
- Voice, SMS & more channels
- Department-specific workflows
- Reporting & integrations
Onboarding and implementation are scoped to your city. Every engagement can begin with a structured 60–90 day pilot.
Pilot program
Let us automate the most repetitive work coming into your City Hall.
A structured 60–90 day pilot. We measure where your staff time goes today, launch City Hall OS, and show you the difference with your own numbers.
WK 0–2
Measure your baseline
We document inquiry volume, time spent on routine questions, request counts, response times and your most repetitive processes.
WK 2–4
Load your city's knowledge
Upload ordinances, forms, office hours and FAQs. We configure departments, staff and routing rules with you.
WK 4–12
Go live and improve
Your AI City Clerk goes live on your website. We review answers, escalations and routing with your team every week.
END
Compare the results
A clear before-and-after report your council can read — then decide whether to continue.
What we measure, before and after
No vanity metrics. Only the numbers that show whether your staff got time back.
| Metric | Before | After |
|---|---|---|
| Weekly resident inquiries | ||
| Staff time on routine questions | ||
| Average first response time | ||
| Time to resolve requests | ||
| Requests routed correctly | ||
| AI answers grounded in sources | — | |
| Staff hours saved | — |
Does City Hall OS replace our staff?
No. It takes repetitive work off their plate — the same questions, missing paperwork, re-typing and follow-ups — so your team can spend time on the work that needs a person. Employees stay in charge of decisions.
Do we have to replace our current software?
Not to get started. City Hall OS sits on top of the systems you already use, with no migration. In Phase 4 we add a full municipal ERP for finance and accounting (fund accounting, budgeting, payables, payroll and utility billing), so you can move everything onto one platform when you're ready.
What happens when the AI doesn't know the answer?
It says so. City Hall OS only answers from documents your city has approved, cites its source, and hands anything uncertain to a staff member with a summary, so nobody has to start over.
Can the AI approve permits or make legal decisions?
Never. The AI can explain requirements, check applications for completeness and prepare checklists, but statutory decisions always stay with your authorized officials.
What about emergencies?
Emergency and safety-critical messages immediately direct residents to 911 and the right emergency services. They never sit in an ordinary queue.
How is our data protected?
Each city's data is isolated from every other city's. Data is encrypted in transit and at rest, access is role-based, and every action is recorded in an audit log you can export for public records purposes.
How long does it take to get started?
Weeks, not months. A typical pilot spends the first couple of weeks measuring your baseline and loading your documents, then goes live on your website.
Who is City Hall OS built for?
Cities and towns of roughly 2,000 to 25,000 residents with small administrative teams, meaningful resident service volume and limited in-house technical resources. We're starting in Mississippi and expanding regionally.
Get started
Give your town the administrative power of a much larger city.
Book a 30-minute walkthrough. We'll show City Hall OS with your city's real questions and talk through a pilot.
- A live demo tailored to your city
- An honest look at what AI can and can't do for you
- A pilot plan with measurable goals